Responsible gambling
Lucky Spy Casino is committed to providing a safe and responsible gaming environment for all its players. We understand the potential risks associated with online gambling and strive to promote healthy play habits among our customers.
Setting Deposit Limits
We encourage you to set deposit limits on your account to prevent excessive spending. You can do this by:
- Logging into your account
- Clicking on "My Account" or "Account Settings"
- Selecting the "Deposit Limit" option
- Setting a daily, weekly, or monthly limit
Requesting Time-Outs and Self-Exclusion
If you feel that you are struggling with responsible gaming habits, we offer temporary time-outs (cooling-off periods) for 24 hours, 48 hours, or up to seven days. You can also request permanent self-exclusion from your account.
To initiate this process:
- Contact our customer support team through live chat or email
- Explain your reasons for requesting a time-out or self-exclusion
- Wait for confirmation that the request has been processed
Self-Exclusion: A Permanent Solution
If you feel that online gaming is becoming a problem, we recommend considering permanent self-exclusion from our platform and any other gaming sites. This will prevent you from accessing your account and receiving marketing materials.
To self-exclude:
- Contact our customer support team through live chat or email
- Explain your reasons for requesting self-exclusion
- Wait for confirmation that the request has been processed
Gambling Support Organizations
We understand that sometimes, players may need additional help in managing their gaming habits. We provide links to international gambling support organizations on our website, which offer:
- Confidential counseling services
- Self-assessment tools and helplines
- Guidance on responsible gaming practices